General terms and conditions of sale and delivery

1. These general terms and conditions apply to all agreements and quotations between Insight Dynamics and the customer. Deviations from these terms are only valid if confirmed in writing by Insight Dynamics.
2. All quotations are without obligation and are valid for 30 days, unless otherwise stated. An agreement is only established after written confirmation from Insight Dynamics. Prices are exclusive of VAT, unless explicitly stated otherwise.
3. All services are delivered within the agreed timeframes, provided there are no circumstances beyond our control or changes requested by the customer. In the event of changes to the assignment by the customer, the delivery time and costs may be adjusted accordingly.
4. The customer must provide all necessary information and cooperation for the execution of the agreement. If this information is not provided in a timely manner, Insight Dynamics cannot be held liable for any defects or delays in the execution.
5. Complaints regarding delivered services or products must be submitted in writing and by registered mail within eight days of delivery or completion. Complaints regarding invoices must be made in writing within eight calendar days from the invoice date.
6. All invoices must be paid by the end of the following month, without discount, to our bank account, stating the invoice number. The goods remain our property until full payment of all outstanding invoices has been made, even if these goods have been transferred or installed at third parties.
7. Any amount that remains unpaid on its due date will automatically and without prior notice accrue interest of 1% of the invoice amount per month commenced.
8. In addition to the interest mentioned in clause 7, any debt not paid on its due date will be increased by a conventional compensation of 15% of the invoice amount, with a minimum of 50 euros per invoice, even if grace periods have been granted.
9. Non-payment of an invoice on its due date makes all outstanding invoices immediately payable. In such cases, we reserve the right to suspend services and deliveries until payment of all outstanding invoices has been made, or to consider the agreement between the parties as dissolved by law and without prior notice.
10. Any cancellation of an agreement must be made by registered mail by the customer and accepted in writing by Insight Dynamics. The compensation payable by the customer in such cases will amount to the value of the work or deliveries already performed, plus a minimum of 20% of the value of the agreement. Insight Dynamics cannot be obliged to take back goods that have already been delivered.
11. Retention of title clause: the goods remain our property until full payment of all outstanding invoices has been made, even if these goods have been transferred or installed at third parties.
12. Claims clause: in the event that the buyer processes or resells goods belonging to the seller, the buyer hereby assigns to the seller all claims arising from such resale.
13. The agreements between the parties are governed by Belgian law. In case of disputes, only the courts of Ghent (Belgium) shall have jurisdiction.